Storefront Compliance Information

• Catalog listings, specifications, and pricing may be browsed publicly. Cart and checkout require an existing registered account authenticated with an email address and password.
• The account must also hold a current, account-bound Research Use Only acknowledgement. The exact acknowledgement text, its version, the acceptance timestamp, and the exact account user ID are persisted server-side before access is granted.
• Guest access is limited to browsing; guests cannot add products to the cart.
• Access fails closed: if no current account-bound acknowledgement record exists, protected pages and data stay unavailable.

Website: https://dllabsinc.com

Two direct customer-service channels:

• Email support: support@dllabsinc.com — Mon–Fri, 9am–5pm PT
• Live web chat: Chat with support — Mon–Fri, 9am–5pm PT

Support hours: Mon–Fri, 9am–5pm PT

A separate contact form is also monitored during support hours.

• Shipping & Delivery Policy
• Refund & Return Policy
• Terms of Service & Sale
• Privacy Policy

Payment information is processed securely through PCI-compliant payment providers. Dream Life Labs does not store full payment-card details.

• Research Use Only
• Purchase Restrictions
• Research Use Disclaimer
• Research Materials