Question 1

How quickly will I receive a response?

Accepted Answer

We reply to email inquiries within 24 hours on business days (Monday–Friday, 9am–6pm EST). For time-sensitive order issues, add your order number to the subject line for priority routing.

Question 2

How can I track my order?

Accepted Answer

Once your order ships you'll receive a confirmation email with a tracking link. You can also email support@dllabsinc.com with your order number. Orders are processed within 0–2 business days and most arrive within 3–5 business days from fulfillment.

Question 3

I received the wrong item or my order is damaged. What should I do?

Accepted Answer

Email support@dllabsinc.com right away with your order number and clear photos of the issue. Photo evidence is required for all claims. Eligible shipping issues involving loss or damage are handled according to our Shipping & Delivery and Refund & Return policies.

Question 4

How can I verify the quality of my order?

Accepted Answer

Every order ships with a batch-specific Certificate of Analysis (CoA) covering identity, purity, and quality. CoAs are also linked on each product page. Need something specific? Our support team is happy to help.

Question 5

Do you offer bulk or wholesale pricing?

Accepted Answer

Yes. Email support@dllabsinc.com with the compounds and quantities you're evaluating and we'll return a custom quote within 24–48 hours. Bulk orders may qualify for expedited shipping and a dedicated point of contact.

Question 6

Can you help me choose a product?

Accepted Answer

Support is available for order status, lot documentation, COA access, and account assistance. We do not provide product selection, preparation, or use guidance — our products are sold strictly for in vitro laboratory research.

Question 7

Who is eligible to order?

Accepted Answer

Dream Life Labs sells only to customers in the United States who create a registered email/password account, confirm they are at least 21 years old, and record a Research Use Only acknowledgement against that account. Eligible customers include independent researchers, contract research organizations, academic laboratory personnel, biotechnology companies, and analytical laboratories. We ship within the United States only.

Question 8

What happens if an order suggests personal or human use?

Accepted Answer

We reject orders and decline customer communications that indicate intended personal, clinical, human, or veterinary use. All products are sold for non-clinical, in vitro laboratory research only and are not intended for consumption, diagnosis, treatment, or any therapeutic purpose. We make no medical or therapeutic claims.

Question 9

How do I get a Certificate of Analysis (CoA) for my order?

Accepted Answer

Every order includes access to batch-specific CoAs, available on each product page and linked in your order confirmation email. Need a specific document? Email us with your order number and we'll send it over.

Question 10

My payment was declined. What should I do?

Accepted Answer

First, confirm your billing address matches your card exactly. If the decline persists, try an alternate payment method or contact your bank to authorize the transaction. Our team can also help troubleshoot or suggest alternative options.

How can we help?

Email us

Looking for your order?

Live support chat

Send a message

Support FAQ

Still have questions?