Privacy Policy

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

• dllabsinc.com;
• customer accounts;
• checkout and ordering processes;
• payment and transaction processing;
• shipping and order tracking;
• contact forms;
• customer-support communications;
• email registration;
• promotional programs;
• wholesale inquiries;
• age, researcher, fraud, and compliance reviews;
• cookies and similar website technologies.

This Privacy Policy does not apply to independently operated third-party websites, financial institutions, payment processors, cryptocurrency networks, shipping carriers, authentication providers, analytics services, or other third parties that maintain their own privacy policies.

2. Researcher and Age Restrictions

Dream Life Labs provides chemical reference materials, research compounds, laboratory supplies, and related products solely for lawful in vitro laboratory research.

The website and its purchasing services are intended only for qualified researchers, laboratory professionals, and authorized representatives of legitimate research organizations who are at least 21 years old.

Dream Life Labs does not knowingly permit anyone under 21 years old to create a purchasing account or submit an order.

The website is not directed toward children under 13 years old, and Dream Life Labs does not knowingly collect personal information from children under 13.

If we learn that we collected personal information from an ineligible minor, we may:

• delete the information;
• deactivate the account;
• cancel associated orders;
• take other steps reasonably necessary to protect the individual and comply with applicable law.

A parent or legal guardian who believes a child has submitted personal information may contact us using the information in Section 23.

3. Categories of Personal Information We Collect

The information we collect depends on how you interact with Dream Life Labs.

A. Identification and Contact Information

We may collect:

• first and last name;
• email address;
• telephone number;
• billing address;
• shipping address;
• organization or laboratory name;
• company name;
• job title;
• research affiliation;
• researcher-verification responses;
• communication preferences.

B. Customer Account Information

We may collect:

• account email address;
• username;
• securely hashed password;
• account identifier;
• account preferences;
• saved addresses;
• account status;
• authentication information;
• login history;
• password-reset history;
• security records.

When third-party authentication is available, we may receive information such as your name, email address, profile identifier, and authentication confirmation from the authentication provider.

We do not receive the password you use with a third-party authentication provider.

C. Order and Transaction Information

We may collect:

• products viewed;
• products ordered;
• product quantities;
• product prices;
• discounts;
• promotional codes;
• order totals;
• order numbers;
• purchase dates;
• payment status;
• shipping method;
• tracking information;
• delivery status;
• refund history;
• replacement history;
• cancellation history;
• dispute or chargeback history;
• wholesale information;
• Certificate of Analysis requests;
• lot or batch information associated with an order.

D. Payment Information

Payments may be processed through third-party financial institutions, payment processors, cryptocurrency networks, or other payment-service providers.

Depending on the payment method, Dream Life Labs may receive or retain:

• payment status;
• payment-provider transaction identifiers;
• bank-wire references;
• partial account information supplied by a financial institution;
• billing name and address;
• cryptocurrency transaction hashes;
• cryptocurrency wallet addresses;
• cryptocurrency type;
• cryptocurrency amount;
• payment-confirmation records;
• refund records;
• fraud-screening results;
• payment-reconciliation information.

Dream Life Labs does not intentionally store complete payment-card numbers or card-security codes on its own servers.

Cryptocurrency transactions may be recorded permanently on a public blockchain. Dream Life Labs cannot alter, conceal, or delete information recorded on a public blockchain.

E. Communications and Support Information

We may collect information contained in:

• contact-form submissions;
• customer-support emails;
• product inquiries;
• order inquiries;
• refund or replacement requests;
• wholesale inquiries;
• reviews;
• feedback;
• survey responses;
• photographs submitted in connection with damaged, missing, incorrect, or compromised orders;
• other communications sent to Dream Life Labs.

Web support chat. When you send a message through the web support chat, we collect the email address you provide, the content of your message, the conversation and reference identifiers generated for that message, and limited request and security metadata such as IP address, browser user-agent, and submission timestamps. We use this information to deliver and respond to your support request, to follow up by email, and to detect and prevent abuse, spam, and automated misuse of the channel. Access to web support chat messages is restricted to authorized Dream Life Labs staff accounts, and messages are stored on access-controlled systems.

Please do not send medical records, diagnoses, treatment information, health histories, dosing questions, or other unnecessary health information.

Dream Life Labs does not provide medical advice, and its products are not intended for human or veterinary use.

F. Device and Internet Activity Information

When you use the website, we and our service providers may automatically collect:

• Internet Protocol address;
• browser type;
• operating system;
• device type;
• device identifiers;
• approximate location based on IP address;
• referring page;
• exit page;
• pages visited;
• products viewed;
• links or buttons selected;
• session duration;
• date and time of access;
• cookie identifiers;
• cart activity;
• account activity;
• diagnostic information;
• security logs;
• error reports.

G. Researcher, Fraud, and Compliance Information

We may collect information used to evaluate:

• age eligibility;
• researcher eligibility;
• organizational affiliation;
• authority to purchase;
• transaction legitimacy;
• payment risk;
• identity risk;
• fraud risk;
• sanctions compliance;
• export-control compliance;
• potential prohibited use;
• potential unauthorized resale or distribution;
• account or website security.

We may request supporting documentation when reasonably necessary to verify eligibility, prevent fraud, enforce our policies, or comply with applicable law.

H. Information From Third Parties

We may receive information from:

• authentication providers;
• payment processors;
• financial institutions;
• fraud-prevention services;
• shipping carriers;
• analytics providers;
• service providers;
• public records;
• compliance databases;
• persons authorized to communicate on your behalf.

4. How We Collect Personal Information

We collect personal information:

Directly From You

For example, when you:

• create an account;
• place an order;
• submit payment information;
• provide a shipping address;
• contact customer support;
• submit a form;
• request a refund or replacement;
• join a promotion;
• make a wholesale inquiry;
• provide eligibility or compliance information.

Automatically

We may automatically collect information through:

• cookies;
• local storage;
• server logs;
• analytics technologies;
• security systems;
• fraud-prevention tools;
• similar technologies.

From Third Parties

We may receive information from service providers and business partners involved in:

• authentication;
• payments;
• fraud prevention;
• order processing;
• shipping;
• analytics;
• website hosting;
• customer support;
• legal and regulatory compliance.

5. How We Use Personal Information

Dream Life Labs may use personal information to:

1. Operate, maintain, and improve the website.
2. Create and administer customer accounts.
3. Authenticate users and protect account security.
4. Confirm age and researcher eligibility.
5. Review customers and orders for compliance with our Terms.
6. Process, accept, reject, limit, place on hold, or cancel orders.
7. Process and reconcile payments.
8. Prevent payment fraud, chargeback abuse, identity theft, and unlawful activity.
9. Fulfill, package, ship, and track orders.
10. Communicate about payments, orders, shipping, delivery, refunds, replacements, and account activity.
11. Respond to customer-support requests.
12. Investigate missing, damaged, incorrect, stolen, or delayed shipments.
13. Provide product, batch, lot, testing, or Certificate of Analysis information.
14. Administer wholesale programs, promotions, and discounts.
15. Maintain customer, accounting, tax, audit, and business records.
16. Enforce our Terms of Service, Research Use Only restrictions, and other policies.
17. Detect, investigate, prevent, and respond to security incidents.
18. Identify suspected prohibited use, resale, diversion, or unlawful distribution.
19. Comply with legal, regulatory, financial, sanctions, export-control, and law-enforcement obligations.
20. Establish, exercise, or defend legal claims.
21. Protect the rights, property, safety, and security of Dream Life Labs, our customers, service providers, and others.
22. Complete a merger, acquisition, financing, reorganization, asset sale, insolvency proceeding, or similar business transaction.
23. Perform other activities with your consent or as otherwise permitted by law.

6. Transactional and Marketing Communications

Dream Life Labs may send transactional communications concerning:

• account creation;
• account security;
• password resets;
• researcher verification;
• orders;
• payment status;
• shipping;
• tracking;
• delivery;
• refunds;
• replacements;
• recalls;
• product-safety notices;
• policy changes;
• customer-support requests.

You may not be able to opt out of communications that are necessary to administer your account, complete a transaction, provide a requested service, protect security, or comply with legal obligations.

Where permitted by law, we may send promotional emails regarding products, discounts, updates, and other Dream Life Labs information.

You may unsubscribe from promotional emails by using the unsubscribe link provided in the email or contacting customer support.

Unsubscribing from promotional communications does not prevent us from sending necessary transactional or administrative messages.

7. Cookies and Similar Technologies

Dream Life Labs and its service providers may use cookies, local storage, pixels, tags, scripts, software-development technologies, and similar tools.

These technologies may be used to:

• operate the website;
• keep users signed in;
• remember account preferences;
• maintain shopping-cart contents;
• operate checkout;
• process orders;
• prevent fraud;
• protect website and account security;
• understand website traffic;
• identify website errors;
• measure website performance;
• remember communications preferences;
• improve website functionality.

Essential Technologies

Some technologies are necessary for:

• account authentication;
• website security;
• shopping-cart operation;
• checkout;
• payment processing;
• fraud prevention;
• order management.

Disabling these technologies may prevent portions of the website from functioning properly.

Analytics Technologies

We may use analytics technologies to understand how visitors use the website, including which pages are visited, which products are viewed, and whether the website is functioning correctly.

Analytics data may be aggregated or associated with browser, device, cookie, or network identifiers.

Browser Controls

Most browsers allow you to:

• block cookies;
• delete stored cookies;
• receive notices before cookies are stored;
• limit certain tracking technologies.

Your browser settings may not affect technologies stored outside traditional browser cookies.

Restricting cookies may interfere with account, cart, checkout, payment, and website functionality.

8. How We Disclose Personal Information

Dream Life Labs may disclose personal information to the following categories of recipients.

A. Service Providers and Contractors

We may disclose information to companies that provide:

• website hosting;
• cloud infrastructure;
• database services;
• authentication;
• email delivery;
• customer support;
• analytics;
• security monitoring;
• fraud prevention;
• payment processing;
• banking services;
• cryptocurrency services;
• order fulfillment;
• shipping and logistics;
• accounting;
• tax services;
• insurance;
• legal services;
• compliance services.

These parties may access personal information only as reasonably necessary to perform services for Dream Life Labs or as otherwise permitted by applicable law.

B. Payment and Financial-Service Providers

We may disclose transaction information to:

• banks;
• payment processors;
• cryptocurrency-service providers;
• blockchain networks;
• payment gateways;
• fraud-screening providers;
• financial institutions;
• transaction-reconciliation providers.

These parties may process information under their own privacy policies and legal obligations.

C. Shipping Carriers and Logistics Providers

We may provide carriers and logistics providers with information required to deliver and track orders, including:

• name;
• shipping address;
• email address;
• telephone number;
• order or package information;
• customs information where applicable;
• delivery instructions;
• signature requirements.

D. Authentication Providers

When you choose third-party authentication, we may exchange information with the provider to:

• verify your identity;
• create or access your account;
• maintain account security;
• prevent unauthorized access.

E. Professional Advisers

We may disclose information to:

• attorneys;
• accountants;
• auditors;
• insurers;
• financial advisers;
• compliance consultants;
• other professional advisers.

F. Government, Regulatory, and Legal Recipients

We may disclose information when we reasonably believe disclosure is necessary to:

• comply with applicable law;
• respond to a subpoena, court order, warrant, or lawful request;
• cooperate with a government, regulatory, customs, financial, or law-enforcement inquiry;
• investigate fraud, prohibited use, unlawful resale, or other illegal activity;
• enforce our agreements and policies;
• protect legal rights;
• protect the health, safety, property, or security of Dream Life Labs, our customers, service providers, or others.

G. Business Transactions

Personal information may be disclosed, reviewed, or transferred in connection with:

• a merger;
• acquisition;
• financing;
• investment;
• reorganization;
• sale of assets;
• insolvency proceeding;
• transfer of business operations;
• similar corporate transaction.

Any recipient will be required to process personal information in accordance with applicable law.

H. At Your Direction

We may disclose information:

• at your request;
• with your consent;
• to a person you authorize;
• as otherwise directed by you.

9. Sale, Sharing, and Targeted Advertising

Dream Life Labs does not sell personal information for monetary consideration.

Dream Life Labs does not knowingly sell or share personal information belonging to individuals under 16 years old.

Certain analytics, advertising, or website technologies may be defined as a “sale,” “sharing,” or use for targeted advertising under some state privacy laws even when no money is exchanged.

If Dream Life Labs uses technologies that create an applicable opt-out right, we will provide the notices and controls required by applicable law.

Where required by law and technically capable of doing so, we will process legally recognized browser-based opt-out preference signals associated with the relevant browser or device.

10. Sensitive Personal Information

Depending on your interaction with Dream Life Labs, certain information may be considered sensitive personal information under applicable law, such as:

• account credentials;
• precise financial information received in connection with a transaction;
• government identification provided during a compliance review;
• certain authentication or security information.

Dream Life Labs uses sensitive personal information only for purposes reasonably necessary to:

• authenticate users;
• process transactions;
• prevent fraud;
• maintain security;
• verify eligibility;
• comply with law;
• provide requested products or services;
• establish or defend legal claims.

Dream Life Labs does not use sensitive personal information to infer personal characteristics for unrelated purposes.

11. Data Retention

Dream Life Labs retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

• the type of information;
• the purpose for which it was collected;
• whether an account remains active;
• whether an order or dispute remains unresolved;
• fraud-prevention needs;
• security requirements;
• accounting obligations;
• tax obligations;
• contractual obligations;
• legal requirements;
• regulatory requirements;
• limitation periods;
• litigation or enforcement needs.

We may retain:

• order, payment, accounting, and tax records for at least seven years or longer when reasonably necessary or legally required;
• account information while the account remains active;
• account information after closure when necessary for security, fraud prevention, recordkeeping, disputes, or legal compliance;
• customer-support communications for a reasonable period after the matter is resolved;
• refund, replacement, dispute, and chargeback records for legal, accounting, fraud-prevention, and audit purposes;
• security logs for a period reasonably necessary to detect, investigate, and prevent threats;
• marketing information until you unsubscribe or until the information is no longer needed.

Dream Life Labs may retain aggregated or deidentified information that cannot reasonably be linked to an individual.

Public blockchain records cannot be modified or deleted by Dream Life Labs.

12. Data Security

Dream Life Labs uses reasonable administrative, organizational, technical, and physical safeguards designed to protect personal information.

Safeguards may include:

• encryption during transmission;
• access controls;
• password hashing;
• authentication controls;
• security logging;
• fraud monitoring;
• restricted employee or contractor access;
• vendor-management measures;
• data backup and recovery controls;
• incident-response procedures.

No website, network, database, transmission method, payment system, blockchain, or storage system is completely secure.

Dream Life Labs cannot guarantee that personal information will never be lost, accessed, disclosed, altered, destroyed, or misused.

You are responsible for:

• maintaining the confidentiality of your login credentials;
• using a secure password;
• limiting access to your account and devices;
• signing out of shared devices;
• notifying Dream Life Labs promptly of suspected unauthorized access.

13. Data Breach and Security Incident Response

If Dream Life Labs becomes aware of a security incident involving personal information, we may:

• investigate the incident;
• take steps to contain and remediate it;
• preserve relevant records;
• notify service providers;
• notify affected individuals where required;
• notify government or regulatory authorities where required;
• take other actions reasonably necessary to protect customers and the business.

Notification timing and content will be determined by applicable law and the circumstances of the incident.

14. Your Privacy Rights

Depending on where you live and whether the applicable law covers Dream Life Labs, you may have the right to:

• confirm whether we process your personal information;
• request access to personal information;
• request a copy of certain personal information;
• request correction of inaccurate information;
• request deletion of personal information;
• request information about categories of information collected;
• request information about categories of recipients;
• opt out of the sale of personal information;
• opt out of sharing for cross-context behavioral advertising;
• opt out of targeted advertising;
• limit certain uses or disclosures of sensitive personal information;
• withdraw consent where processing is based on consent;
• appeal a decision concerning a privacy request;
• receive equal service without unlawful discrimination for exercising privacy rights.

Privacy rights are subject to applicable exceptions.

For example, Dream Life Labs may retain or continue processing information when reasonably necessary to:

• complete an order;
• process a payment;
• provide requested services;
• maintain required business records;
• detect or prevent fraud;
• protect account or website security;
• comply with tax, accounting, regulatory, or legal obligations;
• exercise or defend legal claims;
• investigate policy violations;
• protect the rights and safety of Dream Life Labs or others.

15. How to Submit a Privacy Request

To submit a privacy request, contact customer support using the email address in Section 23.

Use the subject line:

Privacy Request

Your request should identify:

• your name;
• the email address associated with your account;
• the privacy right you wish to exercise;
• sufficient information for us to locate the relevant records.

Do not send passwords, complete payment-card numbers, cryptocurrency private keys, or unnecessary sensitive information.

16. Verification of Privacy Requests

Before completing a privacy request, Dream Life Labs may take reasonable steps to verify:

• your identity;
• your authority over the account;
• your connection to the information;
• the authenticity of the request.

Verification may include:

• confirming access to the email address associated with the account;
• requesting an order number;
• requesting information previously associated with the account;
• requesting additional documentation when reasonably necessary.

Dream Life Labs will not request more information than reasonably necessary to verify and process the request.

We may deny or limit a request if:

• identity cannot be verified;
• the request is fraudulent;
• the request conflicts with applicable law;
• an applicable exception applies;
• fulfilling the request would adversely affect another person’s rights;
• the request is excessive, repetitive, or manifestly unfounded, where permitted by law.

17. Authorized Agents

Where permitted by applicable law, an authorized agent may submit a privacy request on your behalf.

Dream Life Labs may require:

• proof that the agent has written authorization;
• confirmation of your identity;
• direct confirmation that you authorized the request;
• a valid power of attorney where applicable.

Dream Life Labs may deny an agent’s request if the agent cannot demonstrate proper authority.

18. Appeals

Where applicable law provides an appeal right, you may appeal a decision concerning a privacy request.

Send the appeal to the customer-support email address listed in Section 23 with the subject line:

Privacy Request Appeal

Include:

• your original request;
• the response you received;
• the reason you believe the decision should be reconsidered.

We will review and respond to the appeal within the period required by applicable law.

19. California Privacy Disclosures

California residents may have privacy rights under applicable California law when Dream Life Labs is subject to those requirements.

During the preceding 12 months, Dream Life Labs may have collected the categories of personal information described in Section 3 for the purposes described in Section 5.

During the preceding 12 months, Dream Life Labs may have disclosed those categories of information to the recipients described in Section 8 for legitimate operational, transaction, security, compliance, and business purposes.

Dream Life Labs does not sell personal information for monetary consideration.

California residents may submit applicable privacy requests using the process described in Section 15.

Dream Life Labs will not unlawfully discriminate against a California resident for exercising an applicable privacy right.

California residents may also request information regarding certain disclosures of personal information to third parties for their own direct-marketing purposes where applicable. Dream Life Labs does not disclose personal information to third parties for their own direct marketing without appropriate authorization.

20. Privacy Rights in Other States

Residents of other states may have additional rights under applicable state privacy laws.

Where such a law applies to Dream Life Labs, we will process qualifying requests in accordance with that law.

The availability and scope of privacy rights may vary based on:

• your state of residence;
• the type of information involved;
• the reason the information is processed;
• whether Dream Life Labs meets the applicable legal thresholds;
• whether an exception applies.

21. International Visitors

Dream Life Labs primarily operates in the United States.

If you access the website from outside the United States, your personal information may be transferred to, stored in, and processed in the United States or another country where our service providers operate.

Privacy and data-protection laws in those locations may differ from those in your country.

Where required by applicable law, Dream Life Labs will use an appropriate legal mechanism for international transfers.

Accessing the website from another country does not mean that Dream Life Labs offers products or services in that jurisdiction or that products may lawfully be purchased, imported, possessed, or used there.

22. Changes to This Privacy Policy

Dream Life Labs may update this Privacy Policy periodically.

When changes are made, we will:

• publish the revised Privacy Policy on the website;
• update the “Last Updated” date;
• provide additional notice when required by applicable law.

Changes become effective on the effective date stated in the revised Privacy Policy.

Your continued use of the website after an updated Privacy Policy takes effect constitutes acknowledgment of the updated policy.

23. Contact Information

Customer support: support@dllabsinc.com

Website: dllabsinc.com